High quality intercultural and communication skills training
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Our approach to training
We aim to deliver leadership, intercultural and communication skills training that makes a real difference. We want to help you improve your skills so that you can maximise your international relationships and to help you to resolve the challenges you may be facing with your global teams, in your overseas markets or in developing your global talent. We recognise how important it is that you get it right first time and how costly it can be when mistakes are made. We also know that investing in the right training at the right time can make all the difference when it comes to successful international endeavours.
It starts with consultation. We listen to you to understand why you have contacted us and what you need to happen.
- What are your desired outcomes? Investing in training means you want something to change: knowledge, behaviours, skills or mindset. Understanding what you need to be different and what your business objectives are will help us to design the right training programme for you or your employees.
- How do you prefer to learn? If we understand your learning styles and how your organisation manages training we can ensure we use the right formats and design the most meaningful activities and exercises.
- What is the business context? We need to understand not only the cultures and nationalities involved but who your partners are, how you communicate with them, the challenges you face and the values and mission of your organisation.
We provide engaging training in a safe environment that allows you to practise new skills and challenge firmly held beliefs. We use evidence-based models and frameworks but the focus is on practical application and real-life situations. Self-reflection, discussion, problem solving, simulation, skills practice and feedback are more important than theory and lecture-style input. We stay up-to-date and provide you with the latest thinking and most relevant knowledge for your context.
We focus on outcomes. We want our training to have a tangible impact on your international performance and so we focus on practising skills and addressing real workplace challenges. We set clear objectives for all our training which are measured at the end of the course. Individuals and teams build an action plan so that they can monitor how they implement what they have learnt.